We reserve the right to change these Terms and Conditions from time to time and we advise you to read through them each time you use the site.
You must be over 18 years old to order and buy products from this site. If you are under 18, you can only use this site with the consent of a parent or guardian.
IDENTITY of the Trader
Name Trader: FIG Distribution Europe B.V.
Trading under the names:
- HOUSE OF ORD
Our registered office is:FIG Distribution Europe B.V.
Street: Gentsestraat 102
City: The Hague, The Netherlands
Our company registration number is: KVK 74375490
Our VAT registration number is: NL859872130B01
ARTICLE 1 - APPLICABILITY
A. These general terms and conditions apply to every offer made by us and to every distance contract that has been realized between us and a consumer.
B. Prior to the conclusion of a distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, we will indicate, before the distance contract is concluded, in what way the general terms and conditions are available for inspection at the our premises and that they will be sent free of charge to the consumer, as quickly as possible, at the consumer’s request.
C. If the distance contract is concluded electronically, then, contrary to the previous sub-paragraph, and before the distance contract is concluded, the consumer will be provided with the text of these general terms and conditions electronically, in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, then before concluding the distance contract, we will indicate where the general terms and conditions can be inspected electronically and that at his request they will be sent to the consumer free of charge, either electronically or in some other way.
D. In cases where specific product or service-related terms and conditions apply in addition to these general terms and conditions, the second and third sub-paragraphs apply by analogy and the consumer can always invoke the applicable condition that is most favorable to him in the event of incompatible general terms and conditions.
ARTICLE 2 - GUARANTEE
A. We guarantee that the products and/or services fulfill the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or serviceability and the statutory stipulations and/or government regulations that existed on the date that the contract was concluded.
B. An extra guarantee arrangement offered by us, manufacturer or importer can never affect the statutory rights and claims that a consumer can enforce against us on the grounds of the contract if we failed to fulfil our part in the contract.
C. An extra guarantee is defined as every commitment of us, our supplier, importer or manufacturer that grants a consumer rights or claims, in excess of those provided by law, for the event that he fails to fulfil his part in the contract.
ARTICLE 3 - THE OFFER
A. If an offer is subject to a limited period of validity or is made subject to conditions, this will be explicitly mentioned in the offer.
B. The offer contains a complete and accurate description of the products, digital content and/or services being offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If we make use of illustrations, these will be a true representation of the products and/or services being offered. We are not bound by obvious errors or mistakes in the offer.
C. Every offer contains information that makes it clear to the consumer what rights and obligations are related to the acceptance of the offer.
ARTICLE 4 - THE CONTRACT
A. The contract will be concluded, subject to that which is stipulated in paragraph 3 (The Offer), at the moment at which the consumer accepts the offer and the conditions thereby stipulated have been fulfilled.
B. If the consumer has accepted the offer electronically, we will immediately confirm receipt of acceptance of the offer electronically. The consumer can dissolve the contract as long as this acceptance has not been confirmed by us.
C. If the contract is concluded electronically, we will take suitable technical and organizational measures to secure the electronic transfer of data and we will ensure a safe web environment. If the consumer is able to pay electronically, we will take suitable security measures.
D. We may obtain information – within statutory frameworks – about the consumer’s ability to fulfill his payment obligations, as well as about facts and factors that are important for the responsible conclusion of the distance contract. If that research gives us proper grounds for declining to conclude the contract, then we have a right, supported by reasons, to reject an order or application or to bind its implementation to special conditions.
E. We will send to a consumer, at the latest when delivering a product, service or digital content, the following information, in writing, or in such a way that the consumer can store it on an accessible durable medium:
the office address of our business location where the consumer can lodge complaints;
the conditions under which the consumer can make use of the right of withdrawal and the method for doing so, or a clear statement relating to preclusion from the right of withdrawal;
information on guarantees and existing after-sales service;
the price, including all taxes on the product, service or digital content; the costs of delivery insofar as applicable, and the method of payment, delivery or implementing the distance contract;
the requirements for terminating the contract, if the duration of the contract exceeds one year or if it is indefinite;
the right of withdrawal and the model form for right of withdrawal. This form should only be completed and returned if you want to withdraw from the contract. Below text can be copy/past in an email, filled in and sent to us:
- The sale of the following products: [description of the product}*
- The delivery of the following digital content: [description of the digital content]*
- The supply of the following service: [description of the service]*
F. In case of an extended duration contract, the stipulation in the previous sub-paragraph applies only to the first delivery.
ARTICLE 5 - DELIVERY
A. We will take the greatest possible care when receiving and implementing orders for products.
B. The place of delivery is deemed to be the address that the consumer makes known to the company.
C. Taking into consideration that which is stated in article 2 of these general terms and conditions, the company will implement accepted orders with efficient expedition, though at the latest within 30 days, unless a different period of delivery has been agreed. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the consumer will be informed about this at the latest 30 days after the order was placed. In this case, the consumer has a right to dissolve the contract free of charge and a right to possible damages.
D. Following dissolution in accordance with the previous sub-paragraph, we refund the consumer immediately the sum he had paid.
E. The risk of damage and/or loss of products rests upon us up to the moment of delivery to the consumer or a representative previously designated by the consumer and announced to us, unless this has explicitly been agreed otherwise.
ARTICLE 6 - COMPLAINT RESOLUTION
A. In the event that you have a complaint regarding a product or service purchased from a website operated by FIG Distribution Europe B.V. please contact us at firstname.lastname@example.org . Please mention in your email a short description, pictures of the discrepancy, your order number and customer number. We will try to reply to your complaint as soon as possible.
B. Please note: Complaints on items purchased on marketplaces, like Amazon, Bol.com or eBay can only be processed by the respective stores. The same policy applies to items bought in physical stores. We can only service purchases from our online web store.
ARTICLE 7 - DAMAGED OR DEFECTIVE GOODS
A. If you receive an item that is damaged or defective, we will either replace the goods free of charge or refund to you the price of the goods as required. Simply contact us at email@example.com before returning the goods to us with a proof of purchase.
ARTICLE 8 - RIGHT OF WITHDRAWAL
A. Upon delivery of the product(s), the customer has 45 days, without giving reasons, to return the item(s). You may choose to return any items purchased online to the address below. Don't forget to send your invoices along.
B. The period stipulated in sub-para. (A) commences on the day after the product was received by the consumer, or a third party designated by the consumer, who is not the transporting party, or:
if the consumer has ordered several products: the day on which the consumer, or a third party designated by the consumer, received the last product. We may refuse a single order for several products with different delivery dates, provided we have clearly informed the consumer of this prior to the ordering process.
if the delivery of a product involves different deliveries or parts: the day on which the consumer, or a third party designated by the consumer, received the last delivery or the last part.
ARTICLE 9 - CONSUMERS’ OBLIGATIONS DURING THE WITHDRAWAL PERIOD
A. During the withdrawal period, the consumer shall treat the product and its packaging with care. He shall only unpack or use the product in as far as necessary in order to assess the nature, characteristics and efficacy of the product. The point of departure here is that the consumer may only handle and inspect the product in the same way that he would be allowed in a shop.
B. The consumer is only liable for the product’s devaluation that is a consequence of his handling the product other than as permitted in sub-para. (A).
C. The consumer is not liable for the product’s devaluation if we did not provide him with all the statutorily obligatory information about the right of withdrawal before the contract was concluded.
ARTICLE 10 - CONSUMERS WHO EXERCISE THEIR RIGHT OF WITHDRAWAL AND THE COSTS INVOLVED
A. A consumer who wants to exercise his right of withdrawal shall report this to the customer services department of SUNHATS.EU, within the withdrawal period, by means of the model form for right of withdrawal or in some other unequivocal way.
B. As quickly as possible, but no later than 14 days after the day of reporting as referred to in sub-para. (A), the consumer shall return the product, or hand it over to (a representative of) SUNHATS.EU. This is not necessary if we have offered to collect the product ourselves. The consumer will in any case have complied with the time for returning goods if he sends the product back before the withdrawal period has lapsed.
C. The consumer returns the product with all relevant accessories, if reasonably possible in the original state, including tags and labels attached, and original packaging, and in accordance with the reasonable and clear instructions provided by us. The risk and the burden of proof for exercising the right of withdrawal correctly and in time rest upon the consumer.
D. The consumer bears the direct costs of returning the product.
E. If a consumer exercises his right of withdrawal, all supplementary agreements are legally dissolved.
ARTICLE 11 - OUR OBLIGATIONS IN A CASE OF WITHDRAWAL
A. The consumer can declare his withdrawal via email. After receiving such a declaration, we will send the consumer immediate confirmation of receipt.
B. We reimburse the consumer immediately with all payments, including any delivery costs (from warehouse to consumer) we charged for the returned product, upon receipt of the returned product or until the consumer proves he has returned the product, depending on which occurs earlier.
C. For any reimbursement, we will use the same payment method that was initially used by the consumer, unless the consumer agrees to another method. Reimbursement is free of charge for the consumer.
D. Returns of items bought on marketplaces, like Amazon, Bol.com or eBay can only be processed by the respective stores. The same policy applies to items bought in physical stores. We can only service purchases from our online web store.
ARTICLE 12 - THE PRICE
A. During the period of validity indicated in the offer, the prices of the products and/or services being offered will not be increased, except for price changes in VAT-tariffs.
B. Contrary to the previous sub-paragraph, we may offer products or services at variable prices, in cases where these prices are subject to fluctuations in the financial market over which we have no influence. The offer must refer to this link with fluctuations and the fact that any prices mentioned are recommended prices.
C. Price increases within 3 months after the contract was concluded are only permitted if they are the result of statutory regulations or stipulations.
D. Price increases more than 3 months after the contract was concluded are only permitted if us stipulated as much and:
they are the result of statutory regulations or stipulations; or
the consumer is authorized to terminate the contract on the day on which the price increase takes effect.
E. Prices stated in offers of products or services include VAT.
ARTICLE 13 - COMPLAINTS PROCEDURE
A. A consumer who has discovered shortcomings in the implementation of a contract must submit any complaints to us without delay, in full and with clear descriptions.
B. A reply to complaints submitted to us will be provided within a period of 14 days, calculated from the date of receipt. If it is anticipated that a complaint will require a longer processing time, then we will reply within 14 days, confirming receipt and indicating when the consumer can expect a more elaborate reply.
C. The consumer should give us a time period of at least 4 weeks to solve the complaint in joint consultation. After this period of time, the complaint becomes a dispute that is subject to the disputes settlement scheme.
D. Contracts entered into between us and a consumer and which are subject to these general terms and conditions are subject only to Dutch law. Disputes will be handled in accordance with Dutch law.
ARTICLE 14 - ORDER ACCEPTANCE AND CONTRACT
A. We send you a confirmation email within 24 hours of your order being placed to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. Once you have received your confirmation email, we can't change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process.
B. There is a delay between the time when the order is placed and the time when the order is accepted and the order confirmation email is not a guarantee of stock availability. On occasion, the stock position relating to particular items may change. If an item is not in stock at the time of processing your order, we will let you know as soon after the order has been placed as possible and you will not be charged for the out of stock item(s).
C. The contract between us and the consumer will be formed when we send an e-mail confirmation to the consumer that we've dispatched the product to the consumer at the address provided to us. Acceptance will be complete at the time that we send this email to the consumer. Any products on the same order which we have not been confirmed in the confirmation email do not form part of that contract. At the point of dispatch, the consumers card will be debited for the items that have been shipped. If your order has already been dispatched, we can no longer cancel it but you can return it within 14 days of purchase.